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Questions & Answers Turnaround Time |
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| Q: |
What
is Gallagher Printing's standard turnaround time? |
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| A: |
Turnaround time-also known as production turnaround time-varies
by product, ranging from one to ten business days. Same-day production
turnaround time is also available for some products. You should
check the turnaround option for the specific product that interests
you. In addition, you should check our site to ensure that your
turnaround time will not be impacted by an upcoming holiday.
Turnaround time for your print
job begins once your order has been placed and your print-ready
files have been uploaded, attached and approved. If you ordered
a proof, your turnaround begins when we receive approval for
your proof.
If your job or proof is approved
by 9 p.m. EST (6 p.m. PST), turnaround time begins that business
day. For example, a job for three-day turnaround that you approved
by 4 p.m. EST (! p.m. PST) Tuesday will be shipped out to you
by end of business Friday. |
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| Q: |
How is
turnaround time determined? |
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Turnaround time for your print
job begins calculating once your order has been placed and your
print-ready files have been uploaded, attached and approved.
If you ordered a proof, your turnaround begins calculating when
we receive approval for your proof. Turnaround time does not
begin upon placement of your order.
If your job or proof is approved
by 9 p.m. EST (6 p.m. PST), turnaround time begins that business
day. For example, a job with three-day turnaround that you approved
by 1 p.m. Tuesday will be shipped out to you by end of business
Friday.
Please note that Gallagher Printing
production facilities are closed Saturdays, Sundays and Holidays.
As a result, these days are not considered when calculating turnaround
time.
In addition, turnaround time
does not include shipping time, and you should allow additional
business days for delivery based on the shipping method you selected.
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| Q: |
What can delay start
of turnaround time? |
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| A: |
Turnaround time for your print
job begins caculating once your order has been placed and your
print-ready files have been uploaded, attached and approved.
If you ordered a proof, your turnaround begins when we receive
approval for your proof.
As a result, turnaround time
can not begin if:
1. Your files haven't been submitted to Gallagher Printing
2. Your files are not print-ready
3. Approval for your proof (if applicable) has not been received
by Gallagher Printing
We will make every effort to
notify you in a timely manner to begin turnaround time for your
job. For example, if we identify during preflighting stage that
your files are not print-ready, we will send you an "On
Hold-Need Artwork" email notification.
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| Q: |
Does
turnaround time included shipping time? |
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| A: |
No. Turnaround time refers to our
production turnaround time, which does not include shipping time.
In addition, turnaround time for your print job begins calculating
once your order has been placed and your print-ready files have
been uploaded, attached and approved. If you ordered a proof,
your turnaround begins calculating when we receive approval for
your proof.
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| Q: |
Does Gallagher
Printing guarantee turnaround time? |
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| A: |
Yes. Gallagher Pr inting guarantees
turnaround time, which is also known as production turnaround
time when all requirements have been met by client to begin turnaround
time period. While Gallagher Printing strives to meet turnaround
commitments for every job, production delays may occur. In the
event that Gallagher Printing misses a turnaround commitment,
Gallagher Printing will remedy the situation by providing
a refund for rush charges or a courtesy rush on your next job.
Cancellation of a job or entire order based on turnaround time
is permitted only if the original order clearly states that the
job is time sensitive and that if it cannot be shipped by the
contracted date, the client does not want us to process the order.
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| Q: |
Can I change
turnaround time after my order has been placed? |
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| A: |
We make it our top priority to
meet your turnaround expectations, and we will make every effort
to work with you after your order has been placed to adjust your
turnaround time. If you want to adjust your turnaround time,
it is essential that you work with us to help us identify the
key elements needed to make your print job a success.
In some cases, however, we may
not be able to adjust turnaround time due to the complexity of
managing a large number of printing jobs at our production facility.
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| Q: |
What shipping
methods does Gallagher Printing offer? |
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| A: |
We
offer a range of shipping options: ground, 2nd day air, next
day air, air cargo, Greyhound, and pick-up. Pick-up is available
at our facility in Oakland, California, for west coast zip codes
or at our facility in Bethlehem, Pennsylvania, for east coast
zip orders. In addition, we offer mailing services if you want
us to mail your printed piece to people on your mail list.
Please check pricing for different
shipping options during the shipping and billing stage of the
ordering process.
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| Q: |
How do I ensure
a fast turnaround time? |
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| A: |
Turnaround time for your print
job begins calculating once your order has been placed and your
print-ready files have been uploaded, attached and approved.
If you ordered a proof, your turnaround begins when we receive
approval for your proof.
As a result, you can receive
the fastest turnaround time if:
1. Your files have been submitted
to Gallagher Printing
2. Your files are print-ready
3. Your proof (if applicable) has been approved in a timely manner
We also encourage you to label
any materials, emails, or other communications with your order
number.
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| Q: |
Do you ever
ship jobs early? |
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| A: |
We aim to ship orders on the due
date since this approach helps us provide you with the lowest
overall prices. As a result, we encourage you to specify a faster
turnaround time if you need your job earlier.
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| Q: |
When can I pick-up my
order? |
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| A: |
Orders will be ready for pick-up
at the end of business day on the target due date.
Please note that turnaround time
for your print job begins calculating once your order has been
placed and your print-ready files have been uploaded, attached
and approved. If you ordered a proof, your turnaround begins
when we receive approval for your proof. If your job or proof
is approved by 9 p.m. EST (6 p.m. PST), turnaround time begins
that business day.
Pick up is available at our facility
in Buffalo, New York, Monday through Friday, 8:30 A.M.- 5::30
P.M. EST, except holidays. Saturday, 9:00 A.M.- 12:00 P.M. EST,
except holidays.
Pick up is available at our facility
in Clarence, New York, Monday through Friday, 8:30 A.M.- 5::30
P.M. EST, except holidays.
Please note that Gallagher Printing
production facilities are closed Saturdays, Sundays and Holidays.
As a result, these days are not considered when calculating turnaround
time.
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| Q: |
What is your
Holiday Schedule? |
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| A: |
2009 year-end holiday schedule THANKSGIVING
Thursday, Nov. 26
CHRISTMAS Friday, Dec. 25
NEW YEAR'S Friday Jan. 1, 2009
UPS Holiday schedule Click Here
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